1. Digital Delivery
After a payment is successfully verified and the order is completed, the purchased ebook is made available through the secure download mechanism provided by Selfexa.
A purchase confirmation and secure download information may also be sent to the email address supplied during checkout. Delivery timing can depend on payment confirmation, email-provider processing and temporary technical conditions.
2. No Physical Shipping
No physical book, parcel or courier shipment is included with a digital ebook purchase. Consequently, there are no shipping charges, shipping zones or physical delivery tracking numbers for this product.
3. Download Problems
If you paid successfully but cannot access your ebook, please contact us using the email address available on the website. We may verify the order and help restore or reissue access where appropriate.
4. Returns
Digital products cannot be physically returned. Because access to downloadable content can occur immediately after purchase, requests to reverse a completed digital purchase are handled according to the circumstances of the transaction and applicable consumer law.
5. Refunds
A refund may be considered in situations such as a duplicate charge, a payment captured without the corresponding order being fulfilled, or a verified technical problem that prevents delivery and cannot reasonably be resolved. Refunds are not automatic merely because a customer changes their mind after purchasing or accessing digital content.
Where a refund is approved, it will normally be processed through the original payment route, subject to the payment provider and applicable rules.
6. Fraudulent or Unauthorised Transactions
If you believe a transaction was unauthorised, contact us promptly with the order or transaction details available to you. We may investigate the transaction and coordinate with the relevant payment provider where necessary.