1. Who We Are
Selfexa is the digital product storefront operated by RAASU NEWMEDIA ENTERPISES. In this policy, “we”, “us” and “our” refer to RAASU NEWMEDIA ENTERPISES, while “you” refers to a visitor, customer or user of the website.
2. Information We Collect
When you place an order, we may collect your name, email address and phone number, together with order information such as the product purchased, order amount, order date and transaction reference.
We may also collect operational information needed to deliver and protect digital products, such as download activity, access records, consent preferences, customer support correspondence and technical information provided by your browser or device.
3. How We Use Information
We use personal information to process orders, provide purchased digital products, send transactional communications, respond to support requests, maintain records, prevent misuse and improve the reliability and security of the service.
Where you separately provide marketing consent, we may also use your email address for relevant Selfexa updates, offers or educational communications. Marketing communications will provide a practical way to unsubscribe.
4. Payments
Payments may be processed through third-party payment providers. Payment credentials such as card details are handled by the applicable payment provider in accordance with its own terms and privacy practices. We do not ask you to send payment-card credentials to us by email or support message.
5. Sharing of Information
We may share information with service providers that help us operate the storefront, including payment, email, hosting, security and infrastructure providers, where necessary to provide the service or comply with applicable obligations.
We do not sell customer personal information as a business practice. We may disclose information where required by law, legal process, fraud prevention, security investigations or protection of our rights and users.
6. Data Security
We use reasonable administrative, technical and organisational measures to protect information against unauthorised access, loss, misuse or alteration. No internet transmission or storage system can be guaranteed to be completely secure.
7. Data Retention
We retain information for as long as reasonably necessary for the purpose for which it was collected, including order records, accounting requirements, fraud prevention, dispute handling, security, legal obligations and legitimate business recordkeeping.
8. Your Choices
You may contact us regarding your personal information or to withdraw marketing consent. Withdrawal of marketing consent does not prevent us from sending essential transactional or service-related communications associated with a purchase.
9. Policy Updates
We may update this policy from time to time to reflect changes to the website, products, service providers or applicable requirements. The latest version published on this page will show the current update date.